Shopping Information

  • How can I contact you?

    You can reach our customer care team anytime at stellaandgraceelegance@gmail.com.com. We’re here to help with questions about your order, sizing, returns, or anything else you need.

  • Yes! If an item you love is sold out, simply click the “Notify Me” button on the product page and enter your email. We’ll let you know as soon as it’s back in stock.

  • To keep your pieces beautiful longer, we recommend washing them cold and gentle, avoiding harsh detergents, and letting them air dry. Each item includes specific care instructions on the label.

  • You can find our Size Guide on each product page. If you’re unsure, our team is happy to help you choose the best fit — just email us your measurements for personalized advice.

  • At checkout, simply enter your gift card code in the payment section. Your balance will automatically apply to your total.

  • We restock our most-loved pieces regularly, but many are made in small batches — so once they’re gone, they may not return.We always suggest grabbing your favorite items while they’re still available.

  • Every piece is designed with love by our team in Europe and crafted by trusted artisans who share our passion for quality and timeless design.

Returns and exchanges

  • If you purchased in-store, simply bring your item and receipt back within 14 days for an exchange or store credit.For online purchases, please visit our Returns Portal or contact customer care.

  • You can request a return label by emailing returns@ellaandgraceelegance.com with your order number and reason for return. We’ll guide you through the process step-by-step.

  • We’re so sorry if that happens. Please contact us immediately at stellaandgraceelegance@gmail.com with photos of the item.We’ll make it right — either with a replacement or a full refund.

Payment information

  • Shipping costs are calculated at checkout based on your location. Orders are usually processed within 1–2 business days and delivered within 3–7 business days. You’ll receive a tracking link once your package ships.

  • Most orders arrive within 3–7 business days, depending on your location. International orders may take a bit longer — but they’re always worth the wait. ✨

  • For us, branding isn’t just about selling — it’s about connection. STELLA & GRACE ELEGANCE was built on love, emotion, and meaning. Our brand exists to remind women of their strength, softness, and timeless beauty — not just to sell, but to inspire. 🤍