Shipping policy

Shipping Policy

At STELLA & GRACE ELEGANCE, we believe luxury should arrive effortlessly.

That’s why we offer free shipping on all orders — no hidden fees, no surprises.

Where We Deliver:

United States, Canada, Australia, United Kingdom, New Zealand, Hong Kong, Singapore, Japan, United Arab Emirates, and Europe.

Future Expansion:

We’re actively working on extending our delivery zones to more regions soon.

Processing Time: Orders are prepared within 1–2 business days (Monday–Friday).
Cut-Off Time: Orders placed before 5:00 PM (GMT+01:00, Amsterdam time) are processed the same day. Orders placed later are handled the next business day.
Non-Processing Days: We do not process or ship orders on weekends or national holidays.

Delivery times are estimates and may vary based on location, customs clearance, and courier service availability.

We partner exclusively with trusted global carriers such as DHL and FedEx to ensure safe and reliable delivery.

Once your order is dispatched, you’ll receive a tracking number to follow your shipment from our warehouse to your doorstep.

We take every precaution to ensure your order arrives safely.

Damaged Packages:

If your order arrives damaged, please contact us immediately at stellaandgraceelegance@gmail.com with clear photos of the item and packaging. We’ll arrange a replacement or refund right away.
Lost Orders:

If your package is lost in transit, contact us promptly so we can investigate and resolve the issue quickly.
Address Accuracy:

Customers are responsible for providing correct shipping details. STELLA & GRACE ELEGANCE cannot be held liable for delays or losses caused by incomplete or incorrect addresses.

If you wish to make a return, please refer to our Return Policy for detailed instructions and eligibility requirements.

If you have questions about your shipment, delivery status, or tracking:

📧 stellaandgraceelegance@gmail.com

🕘 Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)